Contact information

We're here to help. If you have a question about your order, our products, shipping, or returns, please get in touch using the details below.

Customer Support Hours

Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (UK time), excluding public holidays. We aim to respond to all enquiries within 24 business hours.

What Can We Help With?

• Order status & tracking — include your order number for a faster response
• Returns & refunds — see our Refund & Returns Policy for full details
• Shipping questions — see our Shipping Policy
• Product questions — dimensions, materials, assembly, and availability
• General enquiries — anything else, we're happy to help

Before You Contact Us

To help us assist you as quickly as possible, please include the following in your email where relevant:

• Your order number
• The email address used to place the order
• A brief description of your query, plus photos if reporting damage or a fault