Shipping policy

Last updated: 30 July 2026

This policy explains how we ship orders placed on ShedHaven, including delivery times, costs, and coverage area.

1. Shipping Destinations

We currently ship to addresses within the United Kingdom only (England, Scotland, Wales, and Northern Ireland). We do not ship internationally at this time.

2. Shipping Cost

We are proud to offer free shipping on all orders, with no minimum spend required. The shipping cost of £0.00 will be reflected clearly at checkout before you complete your purchase.

3. Processing Time

Orders are typically processed and dispatched within 1–3 business days of payment confirmation. Orders placed on weekends or UK public holidays will be processed on the next business day.

4. Delivery Time

Delivery times are estimates provided by our courier partners and are not guaranteed. Occasionally, delays may occur due to high demand, weather conditions, or courier disruptions.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email. If tracking is available for your shipment, tracking details will be included in this email.

6. Large Item Delivery

As our storage sheds are large, flat-pack items, deliveries are typically made via courier to your doorstep or driveway. Please ensure someone is available to receive the delivery, as our couriers may not be able to carry large packages beyond ground-floor entry points. Please inspect your package upon arrival and note any visible damage with the courier before signing for it, where possible.

7. Missed Deliveries

If you are not available to receive your delivery, the courier will typically leave a card with instructions for rescheduling or collection from a local depot. Please follow up promptly, as unclaimed parcels may be returned to us after a certain period.

8. Damaged or Lost Shipments

If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at support@shedhaven.co.uk with your order number so we can investigate and arrange a replacement or refund where appropriate.

9. Address Accuracy

Please ensure your delivery address is correct and complete at checkout. We are not responsible for delays or non-delivery caused by incorrect address information provided by the customer.

10. Contact Us

If you have any questions about shipping, please contact us at support@shedhaven.co.uk.