Refund policy

Last updated: 30 July 2026

At ShedHaven, we want you to be completely satisfied with your purchase. This policy explains your rights to cancel, return, and receive a refund for items bought from us, in line with UK consumer law.

1. Your Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise this right, you must inform us of your decision to cancel by a clear statement (email or letter) before the 14-day period expires. You can contact us at support@shedhaven.co.uk.

2. Returning Your Item

Once you've told us you wish to cancel, you must send the goods back to us within 14 days of that notification. Items must be:

• Unused and in the same condition as received
• In the original packaging where possible, with all parts and accessories included

Please note: as our products are shipped as flat-pack outdoor storage sheds, we recommend keeping the original box and packaging until you are sure you wish to keep the item, as this makes returns significantly easier and helps prevent transit damage.

3. Return Shipping Costs

Since all orders are shipped to you with free shipping, please note the following:

• If you are cancelling under the 14-day cooling-off right simply because you changed your mind, you are responsible for the cost of returning the goods to us.
• If the item is faulty, damaged on arrival, or not as described, we will cover the cost of return shipping and arrange collection or provide a prepaid return label.

4. Refunds

Once we receive and inspect your returned item, we will process your refund within 14 days. Refunds are issued to your original payment method.

If the goods show signs of use beyond what's necessary to establish their nature and function, we may deduct an amount reflecting the reduction in value.

Original standard delivery costs (where applicable) are refunded in full when you cancel the entire order within the cooling-off period, as required by law. Where free shipping was provided, no delivery charge applies to refund.

5. Damaged, Faulty, or Incorrect Items

If your shed arrives damaged, faulty, or different from what you ordered, please contact us within 48 hours of delivery with photos of the issue and your order number. We will arrange a replacement, repair, or full refund at no cost to you, in line with the Consumer Rights Act 2015.

6. Exceptions

The following are not eligible for a change-of-mind return once assembly has begun:

• Items that have been installed, assembled, or permanently fixed to the ground
• Custom or made-to-order items (if applicable)

This does not affect your statutory rights regarding faulty or misdescribed goods.

7. How to Start a Return

1. Email support@shedhaven.co.uk with your order number and reason for return
2. We will confirm your return and provide instructions
3. Pack the item securely and send it to the address below (unless we arrange collection)

8. Contact Us

If you have any questions about this Refund & Returns Policy, please contact us at support@shedhaven.co.uk.